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Cancellations for All

The ‘Cancellations for All’ project was launched in 2024 to support people with disability, their families, and carers over accessibility issues in the telecommunications sector regarding the cancellation of mobile services. Like our previous ‘Telcos for All’ report, this project is funded by the Australian Communications Consumer Action Network (ACCAN). This work was undertaken in response to consumers with disability finding it difficult to cancel their mobile service and having no awareness of this during the sign-up process. The report facilitates research and analysis on which accessibility issues were prevalent when cancelling a mobile service, along with the associated support options that were available and how these issues could be addressed.

Higher Education for All

The Higher Education for All project is funded by the WA Department of Communities and created in response to current and prospective students with disability, who contacted CFA Australia requesting help to navigate university websites. CFA Australia audited the websites of Curtin University, Edith Cowan University, Murdoch University, The University of Notre Dame Australia, and The University of Western Australia, to identify common accessibility issues and ways to address them.

Telecommunications sector

The ‘Telcos for All’ report is a 2021 project funded by the Australian Communications Consumer Action Network (ACCAN) whereby CFA Australia audited the websites and apps of Telstra, Optus, Vodafone, Belong and Amaysim to determine their accessibility issues and support the industry in addressing them. This work was undertaken in response to consumers with disability finding it difficult to access plan, usage and billing information. The report highlights the key accessibility issues in the sector, quick wins to fix issues, recommended improvements for internal processes and tip sheets for both consumers with disability and staff working on digital content.

Why choose us?


The CFA Australia is a disability-led not-for-profit organisation.

Support people with disability

Your work will support the ongoing employment and upskilling of people with disability.


Our training is available Australia-wide. For a flat fee you can have as many people in a room (or in an online meeting room) as you need.

We can fix it

Our assessments can not only identify accessibility issues but provide you with the ability to have the issues remediated on your website’s apps, documents and videos.

Workplace assessments

In addition to traditional website and app assessments, we also provide Digital Accessibility Workplace Assessments that can assess your needs from a whole-of-organisation perspective.

Do you have a specific request?

Please contact us to discuss your project.

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