User Efficiency Table

Accessibility results based on four disability groups (Vision, Cognitive, Mobility and Hearing).

These data tables provide a result summary to highlight the key findings in the accessibility of cancellation and support options within the relevant mobile service provider’s application/website interface. The practical use of this table is that it can help you to find what provider has coverage in your area, and in turn whether this provider supports a particular disability group.

This summary is defined as follows:

RED (Top shaded) = all accessibility criteria within this disability requirement have failed.
AMBER (Middle shaded) = some criteria within this disability requirement have passed and some have failed.
GREEN (Bottom shaded) = all criteria within this disability requirement have passed.

Accessibility of Application or Website based on Disability Group
SIM Provider	Vision	Cognitive	Mobility	Hearing
AGL	Red traffic light	Amber traffic light	Green traffic light	Amber traffic light
Aldi Mobile	Amber traffic light	Green traffic light	Green traffic light	Green traffic light
Amaysim	Amber traffic light	Amber traffic light	Amber traffic light	Amber traffic light
Aussie Broadband	Red traffic light	Amber traffic light	Amber traffic light	Amber traffic light
Australia Post	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Belong	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
Bendigo Telco	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
Better Life	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Boost Mobile	Amber traffic light	Green traffic light	Green traffic light	Red traffic light
Catch Connect	Amber traffic light	Green traffic light	Green traffic light	Green traffic light
Circles.Life	Amber traffic light	Green traffic light	Green traffic light	Amber traffic light
Coles	Amber traffic light	Green traffic light	Green traffic light	Red traffic light
CMobile	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Dodo Mobile	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
E.Tel	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Exetel	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
Felix Mobile	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Flip	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
Goodtel	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
iiNet	Amber traffic light	Amber traffic light	Amber traffic light	Amber traffic light
iPrimus	Amber traffic light	Amber traffic light	Green traffic light	Red traffic light
JB HI-FI	Amber traffic light	Green traffic light	Amber traffic light	Green traffic light
Kogan	Amber traffic light	Green traffic light	Amber traffic light	Amber traffic light
Konec	Amber traffic light	Amber traffic light	Green traffic light	Amber traffic light
Lebara	Amber traffic light	Green traffic light	Green traffic light	Red traffic light
Lyca	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
Mate	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
Moose	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
More	Amber traffic light	Amber traffic light	Amber traffic light	Amber traffic light
NuMobile	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Optus	Amber traffic light	Amber traffic light	Amber traffic light	Amber traffic light
Pennytel	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Southern Phone	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Spintel	Amber traffic light	Amber traffic light	Amber traffic light	Green traffic light
Superloop	Red traffic light	Green traffic light	Green traffic light	Red traffic light
Swoop	Amber traffic light	Green traffic light	Green traffic light	Red traffic light
Tangerine	Amber traffic light	Amber traffic light	Amber traffic light	Amber traffic light
Telechoice	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
Telstra	Amber traffic light	Green traffic light	Green traffic light	Green traffic light
Think	Amber traffic light	Amber traffic light	Amber traffic light	Red traffic light
TPG	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light
Vodafone	Amber traffic light	Green traffic light	Green traffic light	Red traffic light
Woolworths	Amber traffic light	Amber traffic light	Green traffic light	Red traffic light
Yomojo	Amber traffic light	Green traffic light	Amber traffic light	Red traffic light

Other SIM providers which were attempted to be tested but could not be completed include Escapenet, Internode Mobile, GOMO, Reward Mobile, Vaya Mobile, Accord, and Telsim.