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Helpdesk

The CFA Australia is constantly working to promote digital access. To further this, we have developed two helpdesk services supported by our disability-led team: an Assistive Technology (AT) Helpdesk which is free of charge, and a Digital Access Helpdesk exclusively available to members.

Assistive Technology (AT) Helpdesk: Free support for people with disability, their families and carers

The AT Helpdesk has been created to support people with disability in their everyday use of computers and mobile devices.

We provide advice on a range of topics, including:

  • Which computing platform or AT device is right for you based on your needs.
  • What accessibility features are available based on the device or platform you use.
  • How to enable accessibility features on popular computing and mobile operating systems such as Microsoft Windows 10, Apple Mac OS, Apple iPhone and iPad, and Google Android.
  • Suggest popular assistive technology apps that can further assist in everyday use e.g. using an app that enables you to take a photo of a menu at a café and then have it read to you.
  • Provide links to helpful resources and guides available on the CFA Australia website and other sources.

In addition, CFA Australia is committed to developing even more resources for our Guides section that will further explain in detail the AT features in popular operating systems.

Digital Access Helpdesk: Exclusive to CFA Australia members

In addition to our free AT Helpdesk, CFA Australia also provides a Digital Access Helpdesk service exclusively for members of CFA Australia. This includes unlimited email support and an initial two hours of access to call the helpdesk which can be used in 15 minute increments (additional hours can be purchased).

The Digital Access Helpdesk is aimed at organisations who are seeking advice on:

  • What is digital access?
  • What is WCAG?
  • How do I make sure my website, documents or apps comply with the Current WCAG standard?
  • What is my legal obligation to make content accessible?
  • I’m not sure how to implement a specific WCAG guideline or success criteria, how do I do it?

The Digital Access Helpdesk is complemented by our great resources that you can find in the Guides section of the website.

Contact

To contact our helpdesk services please use the following details:
Email: helpdesk@accessibility.org.au
Phone: +61 (0)466 099 101

The Centre For Accessibility Australia is a joint project by Media on Mars, DADAA and Dr Scott Hollier and is funded by the Department of Communities, Disability Services.

Website by Media on Mars - link opens in a new window