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24 January 2024

Image is of Transit station in the background, with a QR sign. Text says QR Decals Trial and Improving Transit Access. In the bottom left corner are CFA Australia pixels.

Transport has been a challenging domain for commuters with low vision or as a non-English speaker but now a QR style code is being trialed in New York Subway. Although NaviLens having been established across European transit systems and in busy public places like museums and within the food industry for nutritional information, it is their first endeavour into North America.

The initiative allows the traveler to download the free NaviLens app and set 1 of 34 language possibilities.  When the App detects the decal of a QR style code, it will read aloud or display text . The information presented can range from platform information to arrival and departure times, accessible lifts, and all other signage applicable to navigating busy and at times bewildering train stations.

NaviLens has also created another app, NaviLens Go, to compliment the QR code system. It allows users to plan trips, gives train service status updates and train arrivals. Also included are crowd levels, specific boarding areas, real time arrival information, accurate location awareness around stations.

With NaviLens offered for both Android and iOS devices hopefully the approach can be adopted in as many places as possible.

For more information, please refer to the Timeout article about QR Codes.