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28 August 2020

The Australian Communications Consumer Action Network (ACCAN) has announced its 2020 recipients for its grants projects. This year CFA Australia has been successful in its application regarding its project Telcos for all: Addressing Key Accessibility Issues Faced by Consumers on Telecommunications Carrier Websites

The purpose of the project is to achieve efficient and easier access for consumers with disability to plans, usage, billing, content and other data provided by telecommunications providers on websites and other platforms. Research with assistive technology users will establish the current state of accessibility with information provided to the telecommunications sector on how to remediate identified issues, achieve ‘quick wins’ and improve access.

CFA Australia CEO Dr Scott Holier said in response to  the news  “We are excited to undertake research and provide hands-on practical guidance to the telecommunications sector and consumers with disability on how important information can be made accessible, and how to navigate around existing barriers.”

The ACCAN Grants Program funds projects which undertake research on telecommunications issues, represent consumers or create educational tools which empower consumers to derive the greatest benefit from telecommunications products and services. Research and outcomes achieved by Grants projects inform ACCAN’s important work and contribute to the broader evidence base for consumers, regulators and service providers in the telecommunications market.

For more information on this and other ACCAN projects, please visit the ACCAN current Grants page.

The Centre For Accessibility Australia is a joint project by Media on Mars, DADAA and Dr Scott Hollier and is funded by the Department of Communities, Disability Services.

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