Telecommunications sector

The ‘Telcos for All’ report is a 2021 project funded by the Australian Communications Consumer Action Network (ACCAN) whereby CFA Australia audited the websites and apps of Telstra, Optus, Vodafone, Belong and Amaysim to determine their accessibility issues and support the industry in addressing them. This work was undertaken in response to consumers with disability finding it difficult to access plan, usage and billing information. The report highlights the key accessibility issues in the sector, quick wins to fix issues, recommended improvements for internal processes and tip sheets for both consumers with disability and staff working on digital content.