The ‘Cancellations for All’ project was launched in 2024 to support people with disability, their families, and carers over accessibility issues in the telecommunications sector regarding the cancellation of mobile services. Like our previous ‘Telcos for All’ report, this project is funded by the Australian Communications Consumer Action Network (ACCAN). This work was undertaken in response to consumers with disability finding it difficult to cancel their mobile service and having no awareness of this during the sign-up process. The report facilitates research and analysis on which accessibility issues were prevalent when cancelling a mobile service, along with the associated support options that were available and how these issues could be addressed.
