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Telecommunications sector

The 'Telcos for All' report is a 2021 project funded by the Australian Communications Consumer Action Network (ACCAN) whereby CFA Australia audited the websites and apps of Telstra, Optus, Vodafone, Belong and Amaysim to determine their accessibility issues and support the industry in addressing them. This work was undertaken in response to consumers with disability finding it difficult to access plan, usage and billing information. The report highlights the key accessibility issues in the sector, quick wins to fix issues, recommended improvements for internal processes and tip sheets for both consumers with disability and staff working on digital content.


This section provides guidance on Australian and international policy as it relates to Digital access there are also sector reports based on CFA Australia projects that examine the current state of Digital access.

Why choose us?


The CFA Australia is a disability-led not-for-profit organisation.

Support people with disability

Your work will support the ongoing employment and upskilling of people with disability.


Our training is available Australia-wide. For a flat fee you can have as many people in a room (or in an online meeting room) as you need.

We can fix it

Our assessments can not only identify accessibility issues but provide you with the ability to have the issues remediated on your website’s apps, documents and videos.

Workplace assessments

In addition to traditional website and app assessments, we also provide Digital Accessibility Workplace Assessments that can assess your needs from a whole-of-organisation perspective.

Do you have a specific request?

Please contact us to discuss your project.